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Terms and Conditions

Danmark Terms and Conditions


These terms and conditions do not affect your statutory rights.

Delivery
- Subject to your payment being authorised and barring system failure, and provided the items are in stock we will despatch all orders received up to 3pm the same day. Please allow up to 7 days for delivery.   Customers outside the UK  should please allow between 10 – 14 days.

Postage & Delivery
ALL Mainland UK  orders incur £3.95 P&P, Europe  £5 P&P while orders from  countries outside the EU will incur £7.50 P&P.   Customers outside the EU should please note that they will be responsible for payment of custom duties and other forms of taxes applicable in their countries.

Email:

sales@dan-mark.co.uk

Telephone:

+44  7533840515

 

 Address:

Danmark Iinvestments Limed
374 St. Ann’s Road
London, N15 3ST

 

 

 

Special Offers & Free Gifts - All special offers are subject to availability. Free gifts and special offer discounts are only available at the time of ordering. If no free gift is specified on your order, none will be sent.

Returns procedure

We take every care to ensure that you receive the correct goods in perfect condition. In the unlikely event that you ever need to return any item to us and it is within our 7 day warranty period then please email sales@dan-mark.co.uk.  Our customer service team will then provide you with our returns address.

All goods must be returned via recorded, insured method at your own cost. We cannot be held responsible for returns parcels lost in transit. It is the senders responsibility to ensure parcels are adequately insured. If the goods exceed £27 in value we strongly suggest that customers take out additional insurance.

If you are not happy for any reason we will accept return of faulty/unused goods in sealed original packaging for refund or replacement within 7 days. This does not affect your statuary rights.

In order that we can satisfy your requirements promptly we will need your full instructions, explaining the reason for the return and the action you wish us to take.

If exchanging for a more expensive item, please remember to include the additional payment.

Please allow up to 15 days for us to process your refund or exchange.

*OUR GUARANTEE AND RETURNS POLICY You may return the goods to us within 7 days of receipt in mint condition for exchange or refund.   This does not affect your statutory rights.

Making a contract with us
When you place an order with us, you are making an offer to buy goods. We will send you an e-mail to confirm we have received your order.

In the unlikely event that the goods are no longer available, or that we have made a pricing mistake, we will email you to inform you of this. If the goods you order are not available, we may supply you with substitute goods. If you decide not to accept the substitute goods, you will be able to return them to us at no cost to yourself.

How to place an order

Orders are made by selecting the items you wish to purchase, and these are added to your online shopping basket. Once you are ready to pay for your order, click the Checkout button.

This will take you to a page showing the items in your basket. At this point you may enter the codes for any promotional vouchers or gift vouchers you may have. Once you are ready to continue, click the Place Order button.

From this point onwards, all information is transmitted securely. If you are a new customer, enter your email address and click the Go to Order Form button. If you have shopped with us before and have created a user account, enter your email address and password and click the Get My Information button.

On the next page, enter your details, cardholder address, delivery address and payment card details.   All fields marked with an asterisk (*) are required and cannot be left blank. In addition, certain characters (such as '&', '$', '%') are considered invalid and you will receive an error should you try to use these in any of the input boxes.

Once you have entered your details and you are happy they are correct, click the Confirm Details button. This will give you the opportunity to review your order details before placing your order by clicking Confirm Order.

 

 

 

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