Terms and Conditions
Danmark Terms and Conditions
Postage & Delivery
Special Offers & Free Gifts - All special offers are subject to availability. Free gifts and special offer discounts are only available at the time of ordering. If no free gift is specified on your order, none will be sent.
All goods must be returned via recorded, insured method at your own cost. We cannot be held responsible for returns parcels lost in transit. It is the senders responsibility to ensure parcels are adequately insured. If the goods exceed £27 in value we strongly suggest that customers take out additional insurance.
If you are not happy for any reason we will accept return of faulty/unused goods in sealed original packaging for refund or replacement within 7 days. This does not affect your statuary rights.
In order that we can satisfy your requirements promptly we will need your full instructions, explaining the reason for the return and the action you wish us to take.
If exchanging for a more expensive item, please remember to include the additional payment.
Please allow up to 15 days for us to process your refund or exchange.
*OUR GUARANTEE AND RETURNS POLICY You may return the goods to us within 7 days of receipt in mint condition for exchange or refund. This does not affect your statutory rights.
Making a contract with us
In the unlikely event that the goods are no longer available, or that we have made a pricing mistake, we will email you to inform you of this. If the goods you order are not available, we may supply you with substitute goods. If you decide not to accept the substitute goods, you will be able to return them to us at no cost to yourself.
How to place an order
Orders are made by selecting the items you wish to purchase, and these are added to your online shopping basket. Once you are ready to pay for your order, click the Checkout button.
This will take you to a page showing the items in your basket. At this point you may enter the codes for any promotional vouchers or gift vouchers you may have. Once you are ready to continue, click the Place Order button.
From this point onwards, all information is transmitted securely. If you are a new customer, enter your email address and click the Go to Order Form button. If you have shopped with us before and have created a user account, enter your email address and password and click the Get My Information button.
On the next page, enter your details, cardholder address, delivery address and payment card details. All fields marked with an asterisk (*) are required and cannot be left blank. In addition, certain characters (such as '&', '$', '%') are considered invalid and you will receive an error should you try to use these in any of the input boxes.
Once you have entered your details and you are happy they are correct, click the Confirm Details button. This will give you the opportunity to review your order details before placing your order by clicking Confirm Order.